Terms & Conditions

Introduction

Welcome to Zenzula. This website is owned and operated by Roots Production, the creator and owner of the Zenzula brand. By accessing or using this website, you agree to these Terms & Conditions. If you do not agree with any part of these terms, please refrain from using the website.

Products

Zenzula instruments are handcrafted by Roots Production in Mumbai, India. Because each instrument is individually made by hand using natural materials, slight variations in wood grain, colour, artwork, dimensions, tuning, and finish are normal. These variations are part of the character and uniqueness of a handmade instrument and should not be considered defects.

Product Images

We make every effort to represent our instruments accurately through photographs and descriptions. Due to differences in screens, lighting conditions, natural materials, and the handcrafted nature of our instruments, the item you receive may vary slightly from the images displayed on this website.

Pricing

All prices displayed on this website are subject to change without notice. The price applicable to an order will be the price displayed at the time the order is placed.

Custom & Personalised Orders

Custom artwork, engravings, personalised messages, and bespoke instruments are created specifically for individual customers. Production times for custom orders may vary depending on the nature and complexity of the work requested. Additional information regarding returns and refunds for personalised instruments can be found in our Return, Refund & Replacement Policy.

Intellectual Property

All content on this website, including photographs, artwork, illustrations, logos, videos, text, designs, product descriptions, and other materials, is the property of Roots Production or is used with permission. The Zenzula name, logo, and associated branding are protected intellectual property. No content from this website may be copied, reproduced, distributed, modified, published, or used without prior written permission.

Website Content

While we strive to keep information accurate and up to date, occasional errors or omissions may occur. Roots Production reserves the right to correct inaccuracies, update information, modify product descriptions, or discontinue products without prior notice.

External Links

This website may contain links to external websites provided for convenience. Roots Production is not responsible for the content, privacy practices, or policies of third-party websites.

Limitation of Liability

To the fullest extent permitted by law, Roots Production shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of this website or any products purchased through it. Nothing contained in these Terms & Conditions shall limit any rights that cannot legally be excluded under applicable consumer protection laws.

Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India. Any disputes arising from the use of this website or the purchase of products shall be subject to the jurisdiction of the courts of Mumbai, India.

Contact

If you have any questions regarding these Terms & Conditions, please contact us using the contact information provided on this website.

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